This cookie is set by GDPR Cookie Consent plugin. These cookies ensure basic functionalities and security features of the website, anonymously. Our price benchmark analysis and license optimization services can help you materially reduce spend and eliminate overspending risk.Necessary cookies are absolutely essential for the website to function properly. If you’re looking to reduce your software licensing costs with Epic (or any software vendor), it’s important to come to the table with vendor-specific pricing and negotiation intel. Negotiating Software Licensing for Healthcare For those customers who can’t afford to wait and see, it’s important to understand every point of leverage and savings opportunity across their entire Epic investment in preparation for upcoming renewals and purchases. Will this renewed focus on customer satisfaction translate into greater deal flexibility from the vendor? It could (eventually). As a result, they received eight Best in KLAS 2020 awards and were highlighted by Top Overall Software Suite. Since then, Epic has been working hard to improve their customer satisfaction and retention rates. And while 98 percent of customers planned to renew their current contracts with Epic, far fewer (72 percent) said they would recommend an Epic purchase to their peers. According to the survey, overall customer loyalty dropped from 89 percent in 2015, to 80 percent in 2016. In the 2016 Black Book Inpatient EHR Surveys, Epic’s customers reported feeling more “trapped” in their relationship with the vendor. Meanwhile, customer satisfaction with Epic is variable. Epic Software Licensing: Will Customer Satisfaction Affect Negotiation Flexibility? Therefore, it would be wise for Epic customers to conduct an internal review of risk in this area and for new customers, be aware of this distinction and make sure you purchase Microsoft software licensing for healthcare in the best way. For a large healthcare network, this could mean unexpected licensing costs, and hundreds of “extra” licenses that can only be used internally. The problem? Microsoft is telling some customers those licenses should have been procured under a Services Provider Licensing Agreement – even though they already own the licenses they purchased under a Volume Licensing Agreement. Those purchases may have been made under a Volume Licensing Agreement. In these cases, large hospital networks may purchase licenses from Microsoft to support external users of their Epic deployment (doctors, patients, affiliates, etc.). Software Licensing for Healthcare: Knowing the Risk of Non-ComplianceĪnother thing to assess as you plan for an Epic renewal is a potential risk of licensing non-compliance for some Epic customers – specifically with regards to Microsoft. Fortunately, integration-point contracts are typically quite negotiable and an area where customers can find some savings on their Epic deployment. Epic’s software licensing for healthcare requires multiple integration points with other vendor offerings – and this requirement is only expected to grow as the healthcare IT ecosystem becomes more interconnected. Lack of flexibility at the initial negotiation doesn’t mean there isn’t room for cost reduction across the lifetime of an Epic investment. What to Know About Epic: Contract and Renewal Costs Below, we explore what to know before buying or renewing with Epic’s software licensing for healthcare. As one of the most expensive EHR systems on the market, they can demand a premium based on its solid reputation (more on that in a second, though). However, Epic is also known to be inflexible at the deal table. Known for its high-value products and services, and historically strong customer loyalty, more than 190 million patients have a current electronic record in Epic. Over the years, Epic Systems has grown to be a leader in EHR (Electronic Health Records) and other software licensing for healthcare.
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